Case Studies
A fast, accurate noise control service
Excessive and unwanted noise is New Zealand’s biggest form of pollution. Like many other cities, Palmerston North’s noise complaints increase by more than 20 percent per annum.
It’s not that people are necessarily getting noisier, explains the council’s Head of Environmental Protection Services, Wayne Jameson. The growth in complaints arises from the council’s efforts to educate residents about getting noise problems resolved. Read more.
Summer sounds not always so sweet
Excessive noise can be a real problem in popular holiday locations whose populations swell hugely during the summer season. Tauranga and neighbouring Mt Manganui and Papamoa, are no exception. Read more.
Working in partnership
Manukau City may have New Zealand’s second-highest number of noise control callouts but then it is this country’s third largest – and fastest growing - city.
Armourguard has provided noise control services to Manukau City Council since 2003. Noise complaints rise by around 10 percent a year, with the council handling around 11,000 in 2009. Read more.
Making central Wellington a safer place
Wellington’s Walkwise officers help people feel safer in the central city, according to a Wellington City Council survey.
More than 60 percent of residents and 75 percent of inner-city retailers polled felt that Walkwise officers helped to reduce crime. Read more.
Catching the crims
The Wellington Police often enlist Walkwise support to catch criminals.
In one incident, the Police contacted Walkwise after a group of teenage girls robbed another group of girls. The offenders, who were known to the Walkwise team, were quickly located whilst in the process of dividing the stolen property. Read more.
Without a hitch
Logistical challenges are no problem when Armourguard provides static guard, mobile patrol and cash in transit services for New Zealand’s only V8 Supercar round – the ITM400. The event, which is held in Hamilton, is New Zealand’s largest sporting event. Read more.
Part of the team
Working around millions of tonnes of highly flammable product means that health and safety plays a central role for the Armouguard team at the New Zealand Refining company’s (NZRC) Marsden Point site.
The Armourguard team assists the site’s Health and Safety team with site access and inductions. They patrol the 120-hectare site’s perimeter, ensure the company’s berthing facilities are kept secure and process everyone entering and leaving the refinery. Read more.
Meeting unique needs
Providing personal protection for employees and visitors is at the forefront of Armourguard’s security work at 154 Work and Income New Zealand (WINZ) sites nationwide.
Although static guards are placed at each site, it is not a case of “one size fits all”. Armourguard recognises that every site has its own unique needs that reflect the communities in which they are located. These needs are taken into account when selecting guards to be placed on WINZ sites. Read more.
Superb Seaside Security
It was all good: sea, sand, sunshine – plus sponsors, 1000 spectators and 2000 people hoping to hook the ‘big one’. The annual Carters Beach & Boat Fishing Competition, held in Ruakaka, Whangarei, is big news on the local event calendar.
ADT Armourguard provided round the clock guard services for the three-day event, which featured fishing during the day and prize giving and entertainment at night. Read more.
Cool, calm, collected
Christchurch Patrol Officer Paul Berry may have aided around 60 arrests over a two-year period, but an incident involving an escaped mental hospital inmate was one of the scariest ever. Read more.
Good work speaks louder than words
Freight company Big Chill Distribution specialises in express delivery of chilled and frozen product throughout New Zealand. Like Armourguard, Big Chill has a philosophy of providing a highly professional and reliable customer service.Armourguard provides a nightly patrol service at Big Chill’s Christchurch depot. Read more.
Hard work and information sharing pay off
A mix of hard work and good information sharing between Armourguard and the Police saw Wellington Patrolman Martin (Marty) Wickham score an arrest jackpot that resulted in him becoming the New Zealand Security Association’s 2009 Security Officer of the Year. Read more.
Keeping Wellington moving
Wellington’s traffic is now flowing more smoothly, thanks to the Parkwise team’s hard work.
The team’s efforts have lead to a record year for parking tickets being issued, thus helping to free up Wellington’s clearways and short-stay parking spaces. Read more.
No who dunnits for safer roads ambassador
Armourguard’s Safer Roads Ambassador has a great record for nabbing cheeky parkers thanks to her band of well-informed spies.
Based within Wellington’s Parkwise team, she is the region’s school parking ambassador. Her job involves sorting out the before and after school vehicle scrum around Wellington primary schools, which is no easy task. Read more.
An integral part of the Auckland Airport community
Every day an average of 60,000 vehicles travel on Auckland Airport’s roads and domestic and international terminal forecourts. So much traffic creates huge potential for congestion yet everything flows smoothly thanks to Armourguard’s Airwise service. Read more.
All in a day’s work
Giving CPR to a heart attack victim who was foaming at the mouth may have been off-putting but Airwise officer Dave Lewis didn’t think twice about resuscitating an elderly man who collapsed outside Auckland International Airport. Read more.
Anonymity the key to theft prevention
It’s easy to overlook her as she quietly goes about her grocery shopping. Yet Armourguard’s Theftec officer is a highly experienced store detective who can spot a thief at 100 paces.
Shoplifting is a major problem in New Zealand, with culprits ranging from members of the public through to a store’s own staff. Read more.
A team with many talents
Armourguard’s Transitwise team’s primary role is to undertake service audits on the Go Wellington and Valley Flyer bus services.Every month the Transitwise team travels approximately 5 percent of Go Wellington and Valley Flyer’s 60,000 bus routes and checks up to 15,000 passengers.
The bus companies are provided with comprehensive reports on a wide range of matters, which helps them to further refine the service delivery and identify key areas of focus. Read more.
The best of both worlds
Combining the best of old-fashioned customer service with the latest cash handling technologies has saved BP Oil NZ time and money, and greatly reduced its risk.
Armourguard provides cash handling and transport services for more than 80 company-owned petrol stations nationwide. Petrol stations operate in a challenging environment, with razor-thin margins and the ever-present risks of theft and robbery. Read more.
Ticking all the boxes
ANZ Bank has achieved significant annual savings since involving ADT Armourguard in a business improvement project to reduce cash handling and storage costs.
The bank was concerned about the significant funding costs involved in holding large amounts of cash at its hundreds of branches and ATM machines. Although sufficient cash always needs to be on hand to meet customers’ needs, the bank wanted to avoid holding more money than necessary. Read more.
Case study 1: Peace of mind
Like most retailers, Kiwi Disposals was often targeted by shoplifters. As the South Pacific’s largest military surplus store, Kiwi Disposals stocks a wide range of new and used army surplus goods, clothing and equipment in its Christchurch and Auckland outlets.
Manager Marie Asbury says the extent to which shrinkage was due to shoplifting only became apparent after ADT’s Sensormatic retail security solution was installed.
“Things were walking out the door but we have caught several shoplifters since putting the Sensormatic system in,” she says.
“It has freed up my staff to get on with their jobs and now they no longer have to spend time ‘staring down’ people who are acting suspiciously.”
The new system has been so successful that Ms Asbury says it will pay for itself in no time at all.
“Better still, we now have peace-of-mind knowing that our stock is safe.”
Testimonial
“I have found ADT Armourguard to be really good to deal with and they have been prompt with following up. The ADT Sensormatic security system has given me and my staff peace-of-mind.”
- Marie Asbury, Manager, Kiwi Disposals
Case study 2: Great results
Installing an ADT Sensormatic retail security system has saved the Mad Butcher’s North Shore outlet time, hassle and money.
“We knew there was a shoplifting issue but we didn’t realize how substantial it was until the system was installed,” says Franchisee, Zane MacBeth.
“The store has been generating much better results since Sensormatic went in.”
Zane was surprised to discover the extent to which Sensormatic acted as a deterrent. On many occasions suspicious looking people have loitered outside, looking at goods through the window, only to turn back upon entering the store and spotting the security pedestals.
“This deterrence is great because it saves us the time and hassle of having to deal with someone who has been caught shoplifting. Now would-be offenders simply go away.”
Testimonial
“Sensormatic is cost-effective, easy to use and pays for itself in no time.”
- Zane MacBeth, Franchisee, Mad Butcher North Shore
Auckland, Building 1, Central Business Park,
666 Great South Road, Penrose, Auckland
PO Box 2439, Shortland Street, Auckland 1140
Freephone: 0800 111 238
Phone: 09 580 6400
Fax: 09 580 6475
