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The Westfield experience

More than just a guard

Scentre Group’s nine Westfield shopping centres in New Zealand attract more than 70 million customer visits a year and house more than 1400 retail outlets.

Creating a relaxing, pleasant and safe retail environ has been central to Scentre Group’s ongoing success, which is why their Westfield centres;  Chartwell, Newmarket, St Lukes, Riccarton and Queensgate shopping centres use a unique type of security guard.

Although protecting people and property lies at the core of their duties, these guards also act as the Westfield centre customer ambassadors.

In addition to security duties such as locking and unlocking the premises, security patrols and alarm responses, our specially-trained guards also ensure customers and retailers feel safe, secure and welcome at all times.  This may involve anything from providing first aid, to helping stores deal with shoplifters or customers who display inappropriate behaviour.

Their good work does not go unnoticed and customers regularly contact Westfield to say how much they appreciate the caring and professional service from Armourguard’s security ambassadors.  For example, a customer who had forgotten where she had parked her car wrote to say:

“I…wish to comment on how professional they looked & especially on their good manners. I was in quite a bit of arthritic pain in my knees which made it difficult to walk [and] they suggested that I sit down while they looked.

Thank you Westfield Queensgate Lower Hutt for the wonderful professional service from these two guards.”

service provided: Security Ambassadors

Working in public spaces, shopping centres, airports, stadiums, libraries and banks our Ambassadors ensure things run like clockwork.  Shifting effortlessly between deterring anti-social and criminal behaviour to re-connecting a lost child to their parent and providing...
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service provided: Mobile Patrols

Our sophisticated dispatch and workforce management technology gets our officers to site faster, and random security checks mean that those up to no good never know when they could be in for an unpleasant surprise.

We also...
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Industries Armourguard frequently work in...

Commercial

Leaving nothing to chance - managing cash, protecting premises and people and dealing with anyone up to no good.

Construction and Industry

Ensuring compliance with access control, health, safety and security restrictions on sites across the country.

Events

Equipped for any event and ready to meet the needs of visitors and guests, from start to finish.

Financial

Superior supply chain solutions to ensure financial institutions have the right amount of cash when and where its needed.

Government

Tailor made services focussed on enforcing bylaws, reducing antisocial behaviour and crime in the community.

Healthcare

Healthcare security teams that reflect the community, are empathetic, supportive and maintain safety and security for all.

Retail

Protecting the brand and delivering superior customer service to every person who walks through the door.

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