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Introducing leading technology solutions has seamlessly connected our patrol teams on the road directly with our Dispatch and Welfare team, in fact all the way through to our Supervisors and Account Managers in the office.
With Alliance we automatically dispatch our patrol officers to jobs based on their skill set and their current location - getting the closest available patrol officer to site faster.
The real time location of our people is monitored by on street mapping software. Detailed service histories of each site means we can update officers of any potential risks or other health and safety considerations - which is of inestimable value!
Equipped with smart devices, patrol officers have accurate information at their fingertips so they can do their job more safely and efficiently. Taking photos as evidence, capturing signatures and following detailed instructions as they move about site.
Our technoloby makes the service transparent to the client, via our secure self-service portal: Armourguard Connect. Letting them see what we see, such as when our patrol officer is en route, when they arrive, what they have done while there and when they left. Each action they undertake is time stamped for accurate reporting and able to be cross referenced against our other systems such as GPS to verify services have been completed.
This keeps all stakeholders in informed of what is happening as it happens, reduces paperwork and frees up valuable time to respond directly to call outs.
For our larger clients, we provide clever interface options. Allowing the creation of service requests automatically by email, SMS, through direct system integration or online.
Providing a faster more accurate response and taking pressure off their call centre staff with ‘informed’ information; so that they can get on and do their jobs.
Our sophisticated dispatch and workforce management technology gets our officers to site faster, and random security checks mean that those up to no good never know when they could be in for an unpleasant surprise.
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Leaving nothing to chance - managing cash, protecting premises and people and dealing with anyone up to no good.
Ensuring compliance with access control, health, safety and security restrictions on sites across the country.
Equipped for any event and ready to meet the needs of visitors and guests, from start to finish.
Superior supply chain solutions to ensure financial institutions have the right amount of cash when and where its needed.
Tailor made services focussed on enforcing bylaws, reducing antisocial behaviour and crime in the community.
Healthcare security teams that reflect the community, are empathetic, supportive and maintain safety and security for all.
Protecting the brand and delivering superior customer service to every person who walks through the door.