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Being new into the Armourguard team didn’t get in the way of Security Officer Kristen Rostenberg taking fast and decisive action that led to three graffitists being apprehended.
Kristen’s role involves monitoring cameras on the Greater Wellington Regional Rail Network, and reporting incidents and issues as they occur. At the time of the incident, Armourguard’s Wellington team was only two weeks into a six-year contract to provide Transdev Wellington with guarding, patrols, train marshals, cash services, CCTV monitoring and surveillance, and special event guarding services.
The job got off to an eventful start for Kristen when the Naenae Railway Station Subway was hit by four instances of graffiti within three days.
He promptly advised the client after each event, providing detailed information that made it easy to locate the CCTV data quickly and get it to Police. It became clear that all the incidents had a common offender, who was accompanied by one of two other offenders.
One evening, a couple of days after the last event, Kristen spotted all three awaiting a train at another station so he quickly called the Police and advised them about the offences and where they could find the perpetrators. Three apprehensions quickly followed.
The client later wrote to say how impressed they were with Kristen’s powers of observation, diligence and willingness to go ‘the extra distance’ to do a great job