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Transdev Wellington’s Security Manager Dave Allan was involved in the initial Silvertrac user trial and says using the application has made things easier.
The organisation manages all of Wellington’s 48 railway stations, suburban rolling stock (Matangi Units) and associated infrastructure such as car parks and over-bridges, on behalf of Greater Wellington Regional Council.
“There’s much more to railway station security than people think,” says Dave. “We not only have Armourguard patrols at and around our stations and infrastructure, but also between them.”
Dave has set up his Silvertrac to send him a report at 0700 hours every day. He goes through it and decides what needs further action or escalation. On an average day, there would typically be between 40 - 100 incidents reported and issues to deal with. Silvertrac also enables immediate escalation, by e-mail to relevant parties (at the guard's discretion). The Rail Monitoring Centre uses the same application.
“The report provides very rich information, including photos that the patrol officers have attached to their incident and maintenance reports, all of which contributes to a richer intelligence picture."
“All I have to do is to then forward the reports and my instructions or updates on to whoever at my end needs to take action. It could be a contractor, cleaner, Transdev employee or even the Police. I can do this quickly and easily, ensuring that nothing accidently gets overlooked.”