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Supervisors central to superior service

Tue, September 27, 2016

Many ‘moving parts’ are involved in delivering excellent security services — from having a great team of frontline people, through to strong back-office support and the latest communication and reporting technology.

We believe there’s another important element — having a strong team of supervisors — and that is a point of difference between Armourguard and many of our competitors.

In all we have nearly 60 supervisors in our guard, patrols and cash businesses nationwide. Supervisors have busy jobs because they are the interfaces between our frontline people, the customers and the company.

It can be tempting to cut out the middle layer so as to gain cost-efficiencies, but we feel this is false economy because the trade-off is less efficient and effective service. That’s why we have invested in ensuring our supervisors have the right knowledge and skills to ensure we deliver excellent service.