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A ‘life long’ partnership

Mon, August 05, 2019

One of our longest-standing customers - Manawatu District Council – is like Armourguard in that its origins go back many decades, but the modern-day version was created in the 1980s.  So, it’s fitting that Armourguard has been taking care of the Council’s security since 1988 and after-hours noise control and smoke complaints since 1991.

Karel Boakes, the Council’s Regulatory Manager, has been managing the Council’s relationship with Armourguard in relation to noise and smoke complaints for the past 10 years and says she has always been impressed with the service provided.

“For the last 30 years the Council has continued to renew its noise control contract with Armourguard because the team have always been very responsive to our inquiries and issues.”

“I feel like Armourguard understands this business and is very knowledgeable about the service provided and the competency levels required,” says Karel.

Even though the nature of noise and smoke issues hasn’t changed much over the years, Karel says the Council – and therefore Armourguard – now deals with these complaints in a different way.

There’s now a stronger enforcement focus, particularly on repeat offenders.  This requires Armourguard’s noise and smoke complaints team to provide more detail when reporting on incidents so the Council can use the information for its enforcement processes.

As a result, there are now fewer repeat offenders: “They have obviously got the message that we are serious about enforcement!” she says.