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Personalised security patrolling has proven very popular at New Zealand’s leading Dutch retirement and lifestyle village.
West Auckland’s Ons Dorp Village was established in 1983 to meet Dutch senior citizens’ retirement and cultural needs. These days it has around 200 residents from a wide range of cultures and backgrounds.
Armourguard has been providing patrol services to Ons Dorp since late 2019. In addition to doing daily and nightly patrol checks, our patrol officer personally introduces himself to two different resident households every day.
This gives them the chance to get to know who looks after security at Ons Dorp. Importantly, it means they can also tell him if they have any security concerns.
General Manager Gary Williams says residents love being able to meet the person who is doing their security patrols.
“Community lies at the heart of Ons Dorp and friendly, personalised security helps to strengthen everyone’s sense of belonging and well-being. Armourguard’s patrol officer is well-liked and people love knowing who he is and putting a name to the face,” says Gary.
Personal touch aside, Gary says he is also impressed with Armourguard’s high quality of service.
“Unlike our previous security company, we have found we can count on Armourguard to do what it says it will.”
This reliability is backed up by Armourguard’s Silvertrac real-time reporting system. The patrol officer swipes a scanner at certain points during his rounds, enabling management to know exactly when – and where – he has been.
“Having Armourguard has been a very good experience for Ons Dorp. Their people are very pleasant to deal with, and open and empathetic to our needs,” says Gary.