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Praising Excellent Customer Service!

Mon, June 28, 2021

Two of our guards at Papakura Train Station were recently recognised for their excellent customer services skills. Andrea Mulligan and Josiah Lowndes, who work on the Auckland Transport network, both received very positive feedback from members of the public this week.

Andrea, who has been with Armourguard for 7 years, works at the Papakura Park n Ride site, and received the following positive feedback from a regular user of the Papakura to Britomart

“I catch the train from Papakura each morning to Britomart. Based at the train station car park in Papakura is one of your static guards. I want to convey appreciation to her for her work. The hours this lady does are quite incredible. Rain or shine she is out and about, she is welcoming, chatty and friendly. She exudes every value of your company and takes her job seriously. Her work is mostly unseen but I wanted to highlight the good she is doing for your business but also for us as members of the public. A fantastic woman!”

Josiah, has been with Armourguard for the past 3 years (he is 21) and has worked at Papakura Train Station for all of that time. Josiah too, recently received a positive commendation
from one of the regulars there:

"I Just wanted to pass on my thanks for the security guard on duty at Papakura Station this morning. He's been helping Kiwirail Northern Explorer traveller’s onto the platform and has been cheery, welcoming and polite. Great work!"

Well done to both Andrea and Josiah! Your efforts are hugely appreciated and it was a privilege to present you with your Awards and vouchers.